“If I’m Curt with you it’s because time is a factor. I think fast,I talk Fast and I need you guys to act fastif you wanna get out of this. So pretty please… with sugar on top. “Clean the F****** car”.
Remember The Cleaner (known as The Wolf) in Pulp Fiction? He got things done. So do we – United Commercial Cleaners and we’re a lot nicer about it too!
Facts: All cleaning companies do the same thing. They clean!
But, it’s the way they go about this that makes the difference.
It’s for this reason that Ray started up his company – he had a vision to build a truly great Australian based cleaning company, built on passion, service and integrity. A company based on the true Australian values of hard work, loyalty and recognition.
Ray knows about cleaning, having worked for big commercial cleaning companies over the past 10 years, he knows how these companies go about their business, “what they do and how they treat their customers, their subcontractors and their staff”. He also knows how they cut corners.
These companies have given Ray invaluable experience in cleaning. He knows what to do and how to do it. He also knows how he wants to be different from all the other cleaning companies.
Here’s the thing about cleaning – if it’s done well, no-one notices. Ray hopes all his jobs go unnoticed, for the right reasons of course.
There are essentially 5 things to look for when choosing your next cleaning company. These 5 things are Ray’s rules.
He calls them SKIPS.
Service – No brainer really, but when was the last time your cleaners did anything out of the ordinary and exhibited great customer service?
Ray is passionate about cleaning and, for that reason, guarantees the work done by his company. You must be thinking as “What sort of guarantee can a cleaner give?” I hear you ask? Well, if your toilet doesn’t sparkle, his people will go over it and make it shine. If the mirror is streaked, it will be cleaned again.
Knowledge – This is really a big one, because it’s not only Knowledge of the industry, but Knowledge of YOUR business needs. Do you really need that site cleaned every two days, or will every three days’ work just as well? Ray knows about what products to use, when to use them, and how to schedule jobs to maximize the benefit YOU WILL RECEIVE from each cleaning job.
Innovation – To Ray, cleaning is not just about a mop, a bucket, a vacuum cleaner or a feather duster. He is forever researching and trialing NEW Techniques, NEW Methods, New Machinery and New Staff. He knows the backbone of every business is to keep things fresh and up-to-date.
Passion – We all want our service providers to be passionate about what they do and Ray is passionate about cleaning. He is also passionate about his staff, and he believes that treating people well and valuing their work delivers better results for the client. He only hires staffs that love cleaning and a job well done, leads by example.
Supervision – Ray is a hands on operator. He directly supervises his managers and ensures that they are all on first name basis with their staff. He loves cleaning, and he expects his staff to love cleaning too. Before handing a mop, a broom, a vacuum and a feather duster (!), all the new staff members are properly inducted into the company and expectations are set with each along with the training provided to all. Ray understands that supervision is about working together with his staff to deliver a top notch job for the client.
Ray is a very passionate business owner. As passionate he is about cleaning, similarly he is also passionate about safety. His Quality Management System & Safety Management System shows his focus on quality, but it’s also the Work Safe tick of approval that Ray is focused on.
Safety is one of main focus for Ray and so should be a main focus for your current cleaners. If you’re not sure about it, you should ask them for information on their:
· Safety Management System;
· Safety Consultants;
· Toolbox Talks;
· Training systems; and
· Induction process.
United Commercial Cleaners has all these things and Ray is available any time to show you what he’s got, what he does & how it is done.
Cleaners who are engage in safe practices which mean that you, the client, are also in Safety Zone.
So, how do you, the client, work out who is a SKIPS cleaner and who is not?
Well, obviously Ray would love to talk to you about this, and show what his company can offer.
Ray would also like to show you that HIS Company is worth your time, “That his company is different” from other in market and obviously Ray would like you to prefer/choose his company over others.
But life isn’t always about what Ray wants, so all he asks from you is that, when evaluating proposals from other cleaners, you look on the following:
· Is it from United Commercial Cleaners? Well, big tick right there!
· Does the proposal sound like it was written FOR YOU, for your needs, and not just a template with your name and address cut, copy and pasted in. In other words, does it show real interest and passion in your needs?
· Look for innovations, appetite for change, dynamism.
· Don’t focus purely on price – although Ray guarantees his proposal will be competitive.
· Don’t focus purely on size of the company – small companies are nimble and therefore more adaptable to your needs.
· Has the OWNER, not his/her 2IC or his/her Operations Manager made themselves available to you to respond to any queries directly?
These are the things that make a difference in a world where all cleaning companies essentially do the same thing.
Ray has an open door policy.
This means that you should feel free to visit him, call him, or message him AT ANY TIME to talk about any of your cleaning needs.
Ray acknowledges that he is constantly learning, and is open to suggestions from you, the client, on how he can provide better service to you.
Ray is reachable on: